Privacy Policy

Instant Printers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, process, and disclose your information when you visit and use our online platform, purchase refurbished printers and printer parts, or access our troubleshooting guides and tips. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information from and about users of our online platform:

• Personal Data You Provide to Us:
  • Contact Information: When you make a purchase, create an account, or contact us, we collect your name, shipping address, billing address, email address, and phone number.
  • Payment Information: When you make a purchase, payment information such as credit card details or other payment instrument information is collected by our third-party payment processors. We do not directly store your full payment card details.
  • Account Information: If you create an account, we store your username and password (hashed).
  • Communications: Records of your correspondence with us, including customer service inquiries and feedback.
• Usage Data:

  We automatically collect information about how you access and use our online platform. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

• Tracking & Cookies Data:

  We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

Instant Printers uses the collected data for various purposes:

• To provide and maintain our online platform, including processing transactions and delivering purchased items.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support and respond to your inquiries.
• To monitor the usage of our online platform and improve our offerings, including our troubleshooting guides.
• To detect, prevent, and address technical issues.
• To fulfill our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.

Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Instant Printers’ legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• We need to perform a contract with you (e.g., to process your order).
• You have given us permission to do so.
• The processing is in our legitimate interests and it is not overridden by your rights.
• For payment processing purposes.
• To comply with the law.

Disclosure Of Your Information

We may disclose your personal information in certain situations:

• Service Providers: We may share your personal information with third-party service providers to monitor and analyze the use of our online platform, process payments, deliver orders, or to contact you.
• Business Transfers: If Instant Printers is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation (e.g., California Consumer Privacy Act (CCPA) or similar state laws).
  • Protect and defend the rights or property of Instant Printers.
  • Prevent or investigate possible wrongdoing in connection with the online platform.
  • Protect the personal safety of users of the online platform or the public.
  • Protect against legal liability.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Instant Printers aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Instant Printers relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Links To Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our online service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our online platform, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Mail: Instant Printers, 1475 Bayview Drive, Suite 200, San Francisco, CA, 94123, USA